UNITED STATES CHEF ASSOCIATION
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Most merchandise can be returned within 30 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging (Please see EXCEPTIONS below). We have the right to refuse a return/refund if the item shows tampering or wear to it. Pre-approved returns received after the 4-week cutoff will incur a 15% restocking fee based on the return order value. Shipping and handling fees are not refundable. An $8.50 shipping and handling fee will be charged on exchange orders of up to three items and $0.50 for each additional item after that
All damage and shortage claims should be made within 3 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call an Online Customer Care Specialist at 1-800-743- USCA (8722) Monday through Friday 8 a.m. - 4 p.m. MTN (closed Holidays) to report damages and obtain a return authorization number.
A copy of the packing slip must accompany all returns
A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse. Credit can be given in the form of a USCA Gift Card upon request. Please call 1-800-743- USCA (8722) to request a credit via gift card
Easy ways to prepare the return for your online order:
Return the item(s) via the shipment method of your choice:
Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return.
Pack the item in original packaging.
Ship the item(s) to the address printed on the original packing slip that came with your order from the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment.
FOOD RETURN POLICY
We strive to provide 100% satisfaction on the quality and the service we provide. Should you have concerns with a product or service you received from us, please email and we will do our utmost to make things right. If you receive a package that is clearly damaged, please refuse the package. If you feel that the damage is only to the package, please inspect the products immediately and contact us right away (but not later than 3 days after receipt) if the products are compromised. For any other issues, please email with your questions or concerns.
As we are dealing with food, in most cases, we do not accept returns, unless it is in best the interest of our quality program to inspect the product(s) and/or the packaging in question.
Please inspect your order upon receipt of the product. We will not accept claims 3 days after receipt of the product.
CHEFWEAR APPERAL RETURNS
Your satisfaction is important to us. Returns or exchanges will be accepted within 4 weeks of receiving your return order. All custom orders and laundered merchandise are non- returnable. Customers are responsible for return shipping charges. Pre-approved returns received after the 4-week cutoff will incur a 15% restocking fee based on the return order value. All returns and exchanges require a Return Authorization Number (RAN). Please call 1.800.568.2433 for your RAN. Send returned items to Chefwear, Attn: Returns and Exchanges, 2300 Windsor Court - STE C, Addison, IL USA 60101. (For your protection, please insure your return and send it prepaid via UPS or US Mail. Shipping and handling fees are not refundable. A $8.50 shipping and handling fee will be charged on exchange orders of up to three items and $0.50 for each additional item after that, for the 48 contiguous states. Hawaii and Alaska, please contact customer service for applicable charges.